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Last updated: May 10, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to c55 Creative, 13 Marblewood Place Bangalow, NSW, Australia.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: New South Wales, Australia
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to c55 Creative, accessible from https://c55.com.au
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We may update Our Privacy Policy from time to time. We will not notify you of any changes and it’s the viewers/users responsibility to check for any changes.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
# Privacy Policy for c55 Agency Hub
**Last updated:** 10 May 2026
c55 Agency Hub is a private internal operations platform operated by c55 Creative. This Privacy Policy explains how c55 Agency Hub collects, uses, stores and protects information in connection with the management of client websites, hosting, domains, WordPress maintenance, SEO operations, analytics reporting and Google Search Console workflows.
This policy is intended to be published on the public website associated with the application so users, clients and platform reviewers can understand how the app handles information, including information received from Google APIs. Google requires a privacy policy that is publicly accessible, easy to understand, relevant to the app, and clear about how Google user data is accessed, used, stored or shared.[1][2][3][4]
## 1. Who operates the app
c55 Agency Hub is operated by c55 Creative, an Australian web design, hosting, SEO and digital support agency. The application is used internally by authorised staff and approved agency users to manage websites and digital services for client accounts.
## 2. What the app does
c55 Agency Hub is an internal business platform used to manage:
– client records and website-service mappings,
– website hosting and cPanel / WHM operations,
– domain administration,
– WordPress maintenance and plugin management,
– Softaculous backup, cloning and restore workflows,
– SEO project visibility and rank-tracking integrations,
– Google Analytics reporting,
– Google Search Console reporting,
– sitemap submission and URL inspection workflows,
– operational alerts, logs and dashboard reporting.
The app is not a public consumer application, public social platform, or advertising product. It is used only in connection with website-management and reporting services provided by c55 Creative.
## 3. Information collected by the app
Depending on the features used, the app may collect, receive, store or process the following categories of information:
### a. Account and user information
– internal user names,
– login email addresses,
– role and permission settings,
– audit logs of actions performed in the app.
### b. Client and website management information
– client names and business details,
– website URLs and domain names,
– hosting account identifiers,
– server and website configuration details,
– WordPress site records,
– plugin inventory and update status,
– operational notes and support-related metadata.
### c. Domain and hosting data
– domain registration and expiry information,
– nameserver and DNS configuration details,
– cPanel account information,
– usage data such as disk or quota status,
– mailbox, backup or server-management metadata.
### d. SEO and reporting data
– keyword-tracking and rank-monitoring data,
– landing-page performance summaries,
– search visibility metrics,
– internal alert and reporting summaries.
### e. Google API data
When a user or managed client account connects Google services to c55 Agency Hub, the app may access limited Google account data needed to provide the requested reporting and website-management features. Depending on the connected service and permissions granted, this may include:
– Google Analytics property and reporting data,
– Google Search Console property and performance data,
– sitemap status information,
– URL inspection and indexing-related data,
– account or property metadata necessary to associate the connected property with the correct managed website.
The app requests and uses Google data only for the features described in this Privacy Policy and only where access has been granted through the relevant Google authorisation flow. Google’s OAuth and verification documentation requires that applications clearly describe how they access and use Google user data, and this policy is intended to satisfy that requirement.[1][2][5]
## 4. How the app uses information
c55 Agency Hub uses information for the following business purposes:
– to authenticate internal users and control access,
– to display managed client websites and service relationships,
– to operate hosting, domain and WordPress management workflows,
– to monitor website health, maintenance and technical issues,
– to provide SEO, Analytics and Search Console reporting,
– to support sitemap submissions and indexing checks,
– to generate alerts, activity logs and operational summaries,
– to troubleshoot support issues,
– to improve internal efficiency and service delivery.
Google user data is used only to provide or improve the user-facing features of c55 Agency Hub that are relevant to website reporting, search performance review and technical SEO workflows. The app does not use Google user data for advertising, sale of data, or unrelated profiling activities. Google’s API Services User Data Policy limits use of Google data to the purposes described in the app’s user-facing features and published policy.[5][6][7]
## 5. How Google user data is handled
If c55 Agency Hub receives information from Google APIs, the app’s use and transfer of that information will adhere to the **Google API Services User Data Policy**, including the **Limited Use** requirements where applicable.[5][8]
In particular:
– Google data is used only for website-management, reporting and technical SEO features that are visible in the app.
– Google data is not used for serving advertisements, ad personalisation, or data resale.
– Google data is not transferred to third parties except where necessary to operate the app’s core services, comply with law, protect rights, or support infrastructure under appropriate controls.
– Google data is not used to train generalised artificial intelligence or machine-learning models unrelated to the app’s user-facing features.
– Access to Google data is limited to authorised internal users with a legitimate operational reason to use the platform.
## 6. Legal basis and consent context
c55 Agency Hub operates in a business-service context. Information is processed because it is necessary to provide agency operations, technical support, website-management services and reporting for managed client websites, or because an authorised user has chosen to connect a service to the platform.
Where Google account access is involved, access occurs through Google’s authorisation process and is limited by the scopes approved by the user or authorised account holder.
## 7. Sharing of information
c55 Agency Hub does not sell personal information or Google user data.
Information may be shared only in the following limited circumstances:
– with internal staff or approved contractors who need access to perform website-management or support work,
– with infrastructure or software providers that host or support the app under appropriate confidentiality and security controls,
– when required by law, regulation, subpoena or valid legal request,
– to investigate, prevent or respond to fraud, abuse, security issues or technical incidents,
– in connection with a business restructuring or transfer where legally permitted and appropriately protected.
Any sharing of Google-derived data is limited to what is necessary to operate the relevant app feature and remains subject to Google’s API Services User Data Policy.[5][8]
## 8. Storage and security
c55 Agency Hub uses reasonable technical and organisational measures to protect information from unauthorised access, disclosure, alteration or destruction. These measures may include role-based access control, audit logs, secure environment configuration, restricted credential handling, encrypted transport, protected servers, backup processes and administrative controls.
Sensitive keys, tokens and service credentials are intended to be stored in protected environment configuration or secure secret-management systems rather than public files or shared documents. Google’s privacy and verification requirements emphasize that apps must clearly explain how user data is stored and protected.[2][4]
No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.
## 9. Data retention
Information is retained only for as long as reasonably necessary to:
– operate the platform,
– provide agency services,
– maintain reporting history,
– troubleshoot incidents,
– comply with legal, tax, accounting or contractual obligations,
– enforce agreements or protect legitimate business interests.
When data is no longer required, c55 Creative may delete, anonymise or de-identify it where practical and appropriate.
## 10. User choices and access
Authorised users may be able to request updates to account information, changes to connected services, or removal of certain connected integrations, subject to the platform’s operational needs and any legal or contractual obligations.
If a Google-connected account wishes to revoke access, this can generally be done through the relevant Google account permissions and app access settings. Removing or revoking access may limit or stop the Google-related features of the app.
## 11. Third-party services
The app may integrate with third-party services and platforms that are necessary for its operations, including hosting systems, domain-management providers, SEO platforms, WordPress installations, Google APIs and other infrastructure providers.
These third-party services have their own terms, privacy policies and security practices. c55 Creative is not responsible for the independent privacy or security practices of third-party services beyond its own control.
## 12. International transfers
Depending on the hosting setup and service providers used, information may be processed or stored in countries other than the user’s country of residence. Where this occurs, c55 Creative will take reasonable steps to ensure information is handled with appropriate protections.
## 13. Children
c55 Agency Hub is not directed to children and is not intended for use by children.
## 14. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the app, legal requirements, operational practices or Google API requirements. The “Last updated” date at the top of this document indicates when the latest changes were made.
## 15. Contact
For privacy questions or requests relating to c55 Agency Hub, contact c55 Creative through the contact details published on the official c55 website or app homepage.
## 16. Google API disclosure
c55 Agency Hub’s use and transfer to any other app of information received from Google APIs will adhere to the **Google API Services User Data Policy**, including the **Limited Use** requirements.[5][8]
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